Privacy Policy
Last Updated: January 2026
1. Introduction
At Ryu Clinic Inc., we are committed to protecting the privacy and confidentiality of our patients' personal health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the British Columbia Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Collection of Personal Health Information
We collect personal health information directly from you or from person(s) acting on your behalf. The information we collect may include:
- Contact information (name, address, phone number, email).
- Health history and records of previous treatments.
- Insurance information (ICBC claim numbers, Extended Health Benefit details).
- Payment information for billing purposes.
3. Use and Disclosure of Information
Your personal health information is used for the following purposes:
- To provide safe and effective acupuncture and TCM treatments.
- To communicate with other healthcare providers involved in your care.
- To process claims with insurance providers (e.g., ICBC, Pacific Blue Cross).
- To comply with regulatory requirements of the College of Complementary Health Professionals of BC (CCHPBC).
4. Safeguarding Your Information
We employ robust security measures to protect your data. Our clinic utilizes secure, encrypted clinical management software (Jane App) that complies with Canadian privacy standards. Physical records are stored in locked cabinets within our secure clinic premises.
5. Access and Correction
You have the right to access your personal health records and request corrections if you believe the information is inaccurate or incomplete. We will respond to your request within 30 days.
6. Contact Information
If you have questions about our privacy practices or wish to file a complaint, please contact our Privacy Officer: